Feedback/Complaints

Your Feedback Matters to Us

At Share Bristol, we're all about creating a positive experience for our members and volunteers alike. We’re proud of the quality Things we have to borrow and the community we’ve built together. But we know there’s always room to grow, and that’s where your feedback comes in.

Got Something Great to Say?

If you think we’re doing a fantastic job, please don’t keep it to yourself! Whether it’s a quick chat when you visit, an email to hello@sharebristol.org.uk, or a review on Google or social media, your kind words help us learn and encourage others to join our community.

Spot Something That Could Be Better?

If something isn’t quite right, we’d love the chance to put it right. Please get in touch privately by emailing us at hello@sharebristol.org.uk. We aim to respond within a couple of days whenever possible. For more complex issues, we’ll investigate thoroughly and get back to you.  Please just be sure to leave your contact details so we can keep you in the loop.

Need to Make a Formal Complaint?

If you’re not happy with our response or want to raise your concerns more formally, please reach out directly to our Operations & Development Manager via complaints@sharebristol.org.uk.  All formal complaints are logged carefully, and you’ll receive an acknowledgement within 7 days. We take every complaint seriously and may need some time for a full investigation. You can expect a detailed response within 30 days outlining what actions we’ve taken or how we plan to resolve the issue.

Your voice helps us build a stronger Share Bristol – thank you for being part of this journey with us!